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💸 Refund Policy

Last Updated: 11.01.25

At Dr. Oreoz® Online Medical Cannabis Store, we take pride in delivering premium THC-a flower products with care, consistency, and compliance. Due to the nature of our products and regulatory requirements, we maintain a strict but fair refund policy to ensure customer satisfaction while upholding safety standards.

✅ Eligibility for Refunds

Refunds may be issued under the following circumstances:

• Damaged or Defective Products: If your order arrives visibly damaged, contaminated, or otherwise defective.

• Incorrect Items Received: If you receive the wrong product, strain, or quantity.

• Lost Shipments: If your package is confirmed lost by the carrier and cannot be recovered.

• Failed Delivery Due to Our Error: If delivery fails due to an error on our part (e.g., incorrect labeling or fulfillment).

❌ Non-Refundable Situations

We do not offer refunds under the following conditions:

• Opened or Used Products: All cannabis products must be unused and sealed in original packaging.

• Change of Mind: We do not accept returns or refunds for buyer’s remorse or preference changes.

• Incorrect Address Provided: Orders shipped to incorrect addresses due to customer error are not eligible.

• Delayed Delivery: Shipping delays caused by carriers, weather, or other external factors are not grounds for refund.

• Legal Restrictions: If your order is confiscated due to local laws or regulations, we cannot issue a refund.

📦 Return Process (If Applicable)

In rare cases where a return is authorized:

1. Contact our support team within 48 hours of receiving your order.

2. Provide photos and a detailed description of the issue.

3. If approved, we will issue a prepaid return label.

4. Returned items must be received within 7 business days of approval.

💳 Refund Method

• Refunds are issued to the original payment method used at checkout.

• Please allow 5–10 business days for the refund to appear on your statement.

• We do not offer cash refunds or store credit unless explicitly agreed upon.

📞 How to Request a Refund

To initiate a refund request, contact us at:

📞 772-444-2293
 

Please include your order number, full name, and a clear explanation of the issue.

🔐 Compliance & Verification

All refund requests are subject to verification. We reserve the right to deny refunds if we suspect fraud, abuse, or violation of our Terms and Conditions.

📜 Policy Updates

Dr. Oreoz® reserves the right to modify this Refund Policy at any time. Changes will be posted on our website and take effect immediately upon publication.

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